Official Store Policy

Return, Exchange & Refund Policy

At Salloum Cell, we aim to provide a transparent and reliable shopping experience. Please review our return and exchange policy before making a purchase.

Change of Mind / Exchange

Conditions and requirements for exchanging an item

If a customer changes their mind after purchasing a product, Salloum Cell may allow the product to be exchanged for another item, provided that:

The product has not been opened, activated, or used.
The product remains in new condition, exactly as received.
The original box, packaging, accessories, and included items are complete and undamaged.
The product and its packaging show no signs of damage, alteration, or misuse.

Products that have been opened, activated, used, damaged, or are no longer in their original condition cannot be exchanged due to a change of mind.

A change of mind does not qualify for a cash refund.

Defective or Faulty Products

Warranty coverage and solutions for manufacturing defects

Returns, exchanges, refunds, repairs, or warranty service may be provided when a product has a confirmed defect or issue, subject to inspection by Salloum Cell and the applicable warranty conditions.

Packaging & Condition Guidelines

The product must be returned with its original box and included accessories whenever applicable and must not show signs of accidental damage, misuse, water damage, unauthorized repair, modification, or other damage not covered by warranty.

Resolution Process

If a product is confirmed to be defective, Salloum Cell will provide the appropriate solution according to the product’s applicable warranty and circumstances, which may include repair, replacement, exchange, or refund where applicable.

Inspection

Verification before return or exchange approval

All returned or exchanged products are subject to inspection by Salloum Cell before approval. Salloum Cell reserves the right to decline a return or exchange if the product does not meet the conditions stated above.

How to Request Assistance

We are here to support you at every step

Customers who experience an issue with a product or wish to request an eligible exchange should contact Salloum Cell or visit one of our stores with the product and proof of purchase.

Quick Contact

WhatsApp Customer Service

Chat with our team directly for prompt policy and exchange support.

Chat with us
In-Store Assistance

Store Branches in Lebanon

Bring the product in its original condition along with your proof of purchase (receipt or invoice) to either branch:

1
1st Branch
Old Saida road, Mar Mkhayel Church
2
2nd Branch
Sodeco Square
Salloum Cell – Lebanon 2 Locations

For any return, exchange, or warranty claims, please ensure you present your valid receipt or proof of purchase.

Salloum Cell – Lebanon • Official Policy